The NSW Government M5 Cashback Scheme allows New South Wales residents to claim back the value of tolls (excluding GST) paid while using a vehicle registered in NSW for private, pensioner or charitable use on the M5 South Western Motorway.
To participate you need to open an electronic tolling account, register for Cashback and pay your M5 tolls using an electronic tag. You can only claim tolls paid with electronic tag accounts registered for the rebate.
Eligibility
You can only claim M5 Cashback if:
- you are a NSW resident;
- your vehicle is registered in NSW for Private, Pensioner or Charitable use;
- you registered for M5 Cashback with your tolling provider; and
- paid the toll via a NSW issued electronic tag
Your eligibility for a Cashback rebate starts from the first day of the month in which you registered for Cashback. Eligibility is not retrospective. M5 tolls paid before the month you register for Cashback will not be refunded.
Tolls paid using cash will not be refunded. Effective from and including 1 March 2009, claims must be lodged with Roads and Maritime Services (replacing Roads and Traffic Authority) within 12 months of the close of each Cashback quarter. Claims received more than 12 months after the close of each quarter will not be accepted.
Eligibility only extends to those vehicles that have a private usage shown on their registration papers, for example 'private general', 'charitable' or 'pensioner'. Trips made using government or business registered vehicles (including vehicles provided as part of a salary package), leased vehicles, rented vehicles, smash repair courtesy vehicles, car dealership loan vehicles, interstate registered vehicles or any other vehicle where business usage is shown on the registration papers, for example 'business general' or 'primary producer' are ineligible. You must delete from your claim all trips made using ineligible vehicles by drawing a line through the trip details or crossing out the tag completely.
Registering for Cashback
To participate in Cashback you need to open an electronic tolling account, register for Cashback and pay your M5 tolls using an electronic tag. You can register at any time after getting a tag by contacting your tag provider.
You can open an E-Toll account with Roads and Maritime Services, or alternatively, join one of the following account providers that also participate in Cashback:
- E-Toll Tag (NSW Roads and Maritime Services)
- E-way Tag (Interlink Roads)
- Roam e-TAG (Roam Tolling)
- Roam Express Tag (Roam Express)
If you join the Cashback Scheme, your vehicle may be photographed at the M5 toll plazas for audit purposes.
Claiming Cashback
Roads and Maritime Services pays Cashback rebates on a quarterly basis.
To claim a rebate you need to send the transaction statements supplied by your tag provider that lists your tollway usage and a completed Cashback claim form to the following address:
- Roads and Maritime Services M5 Cashback
Locked Bag 3
Dubbo NSW 2830
Rebates
Rebates are paid by Electronic Funds Transfer (EFT) to a bank, credit union or building society deposit account held in the name of the owner of the electronic tolling account or by cheque to the owner of the electronic tolling account. Accounts held in joint names are acceptable. Rebates cannot be paid to third parties or into credit card accounts.
To ensure your rebates are paid by EFT, please complete the EFT section (section B) of the Cashback claim form.
Whenever your banking details change you must complete the EFT section of the Cashback claim form.
Enquiries
To enquire about your electronic tolling account, tag violations, inoperative tags or to obtain copies of statements, change credit card details or name and address details you will need to contact your tag account provider. Refer to your account statement for contact details.
For additional information about the M5 Cashback initiative, or to enquire about a lodged Cashback rebate, please contact Roads and Maritime Services M5 Cashback Office on 1300 133 310 or email Cashback@rms.nsw.gov.au
Frequently Asked Questions
How long must I wait for my rebate?
Claims are usually paid within 14 days of receipt.
Can I have my rebate paid to my credit card account?
No, rebates are paid directly into a bank, credit union or building society deposit account held in the name of the owner of the electronic tolling account or by cheque.
Can I claim Cashback from other toll roads?
No, you can only claim Cashback on the M5.
The NSW Government introduced the M4/M5 Cashback Scheme on 1 January 1997. While the M4 Motorway was previously a toll road, on 16 February 2010 the toll was removed and the operation of the road was handed back to the NSW Government. The Cashback scheme has been removed for the M4 but will continue to operate for users of the M5 South West Motorway.
Can I include cash receipts with my claim?
No, you can only claim tolls paid electronically using a registered electronic tag account.
Can I claim Cashback if I have a casual toll pass
No, you can only claim tolls paid electronically with a registered electronic tag account.
Can I claim Cashback if I have a tag from a different State?
No, only NSW tag providers can facilitate M5 Cashback refunds.