The public can now report abuse of the NSW disability parking scheme for people with a disability by phoning 1300 884 899 or emailing Customer_Service_Centre@rta.nsw.gov.au with reports on the following:
- A caller knows an MPS permit holder and alleges they do not have a disability. Roads and Maritime Services (RMS) will assess the complaint and investigate when appropriate.
- A caller sees a person who doesn't appear to have a disability using an MPS permit. RMS will assess the complaint and investigate when appropriate.
- A caller believes a medical practitioner has incorrectly approved an MPS permit. RMS will consult with the appropriate medical body.
RMS cannot accept anonymous calls. Callers or persons emailing in a report will need to provide their personal contact details, the Mobility Parking Scheme permit number, details on the alleged abuse and, if known, the name of the permit holder. For complaints about medical practitioners, the practitioner's provider number should also be included if known.
Reports of persons committing a parking offence by stopping in a space reserved for persons with a disability without a valid permit displayed should be reported directly to the relevant enforcement officers. This may be the local council for parking offences in public areas such as streets or council operated car parks. Local council areas can be identified by visiting the Department of Premier and Cabinet. Reports should be made to the manager of a privately operated car park or shopping centre for parking offences in these places.