How do I open an RTA E-Toll account?
How long does it take to get a tag?
Where are the RTA E-Toll motor registries?
How much does it cost to open an RTA E-Toll account?
What is an opening account balance?
What is a minimum account balance?
What is a top-up amount?
Can I change from a frequent to an infrequent user?
Are there any account keeping fees for an RTA E-Toll account?
How can I pay for an RTA E-Toll account?
How many RTA E-Toll tags can I have?
On which roads can the RTA E-Toll tag be used?
What is my E-Toll account number?
What is a phone password?
How do I update my RTA E-Toll account details?
How do I authorise another person to have access to my E-Toll account?
Will I get regular RTA E-Toll account statements?
What information will be included on my statements?
How do I attach my RTA E-Toll tag to my vehicle?
How do I remove the tag bracket from my vehicle?
What is my RTA E-Toll tag number?
My RTA E-Toll tag makes a sound when I drive through tollbooths, what does this mean?
What should I do when my RTA E-Toll tag doesn’t work?
What should I do if I lose my RTA E-Toll tag?
How do I order additional RTA E-Toll tags or brackets?
Can I use my E-Toll tag in more than one vehicle?
How do I order a tag holder for older style tag without a circular hole in the back?
How do I contact the RTA regarding RTA E-Toll?
E-Toll account contact details?
How do I open an RTA E-Toll account?
You can do this:
- Online: Set up your E-Toll account online at myE-Toll.
- By post: Download and complete the RTA E-Toll account application form from the box at the bottom of this page, then post it to the mailing address on the form.
- In Person: Hand in your completed RTA E-Toll account application form at any RTA E-Toll motor registry. To collect your RTA E-Toll tag(s) on the spot, hand it in to any of the dedicated RTA E-Toll motor registries.
- By phone: Call 131 865 to speak with a customer service officer.
How long does it take to get a tag?
Please note: Due to the overwhelming high demand for tags, delivery times are currently taking longer than usual. Tags are being distributed to customers as quickly as possible. Please be patient as we address this demand as fast as we can. Thank you for your understanding.
The usual time it takes to get an RTA E-Toll tag depends on how you place your order:
In person at one of the dedicated E-Toll motor registries - issued immediately.
Online, over the phone, by mail, or any non E-Toll motor registry - 10 working days.
How much does it cost to open an RTA E-Toll account?
All RTA E-Toll tags require a security deposit of $40 per tag. This amount will be refunded when you return the tag if it is in good condition and working order. You will also need to pay an opening account balance when you open your account.
What is an opening account balance?
To open an RTA E-Toll account an advance payment is required so there is money in the account to cover your toll use – this is referred to as the opening account balance. If you are opening a frequent user account, the minimum opening account balance is $60 for each tag ordered. If you are opening an infrequent user account, the minimum opening account balance is $40 for each tag ordered.
What is a minimum account balance?
To help ensure you always have money in your RTA E-Toll account to cover your toll use, a minimum account balance is set when you open the account. Each time the money in your RTA E-Toll account reaches this minimum, it is automatically topped up with more money. The minimum account balance must be $20 or more for each tag ordered.
What is a top-up amount?
This is the amount of money used to replenish your RTA E-Toll account when your minimum account balance is reached. For frequent user accounts the minimum top-up is $80 per tag. For infrequent user accounts the minimum top-up is $20, with a maximum of $70 per tag.
Please note: For infrequent user accounts, the RTA may increase your top-up amount, rounded up to the nearest $10 and to a maximum of $80 per tag, to cover your average monthly spend on tolls (based on your spend over the previous three months). When the calculated top-up amount is more than $80 per tag, you will cease to be an infrequent user and become a frequent user.
Can I change from a frequent to an infrequent user?
If your average toll usage is $70 per month or less, you can change to an infrequent user. To do this, click on the 'RTA E-toll forms and information' link in the Documents box at the bottom of this page and then download the ‘Change account details’ form. Complete the form, return it to us and we’ll update your account.
If your average toll usage becomes greater than $70 per month after the change, we’ll automatically change your account back to a frequent user.
Are there any account keeping fees for an RTA E-Toll account?
No, there are no account keeping fees. Fees only apply if you request items that are not standard, such as:
- Monthly RTA E-Toll statement (for non ABN customers) $2.20 per month if requested monthly by post.
- Monthly RTA E-Toll statement (for post-paid customers) $11.00 per month
- Reprint of RTA E-Toll statement or tax invoices $5.50 per reprint (statements and invoices for the last six months can be viewed and printed online at no extra cost using myE-Toll. Click here to go to myE-Toll.
- Debit RTA E-Toll account balance (zero or negative account balance) $11.00 per occurrence.
How can I pay for an RTA E-Toll account?
There are two payment options:
- A charge to your nominated credit card (MasterCard, Visa, American Express or Diners Club).
- A direct debit from your nominated account with a financial institution.
How many RTA E-Toll tags can I have?
There is no limit. You will need to pay a tag security deposit and an opening account balance for each tag you order. Your minimum account balance and top-up amount will also increase when you order more RTA E-Toll tags.
On which roads can the RTA E-Toll tag be used?
RTA E-Toll tags are accepted on all toll roads in Australia.
What is my E-Toll account number?
Your E-Toll account number is printed in the top right corner of your RTA E-Toll account statements.
What is a phone password?
A phone password is a security measure used to verify your identity before any information is provided to you or any instructions are accepted from you in relation to your RTA E-Toll account. This helps ensure only you, or your authorised representatives (up to two), can access and manage your RTA E-Toll account details over the phone.
How do I update my RTA E-Toll account details?
You can do this:
- Online: Access and update your RTA E-Toll account details online at myE-Toll.
- By post: Download and complete the relevant form then post it to the mailing address on the form.
- By fax: Download and complete the relevant form then fax it to the fax number on the form.
- By phone: Call 131 865 and a customer service officer will update your details or organise for any relevant forms to be faxed or posted.
- In person: If you are the primary contact person on the account, you can change details on your account in person at any of the dedicated RTA E-Toll motor registries. You will be required to present proof of identity. For a full list of acceptable identification click here.
How do I authorise another person to have access to my E-Toll account?
You can do this:
- Online: If you have registered to use myE-Toll, you can add, edit and delete the details for up to two authorised representative.
- By post: Download and complete the authorised representative form then post it to the mailing address on the form.
- By fax: Download and complete the authorised representative form then fax it to the fax number on the form.
- By phone: Call 131 865 and speak to a customer service officer who will arrange for the relevant form to be faxed or posted.
- In person: By completing the relevant form available at any of the dedicated RTA E-Toll motor registries.
Will I get regular RTA E-Toll account statements?
Yes, all RTA E-Toll customers receive regular account statements. You can choose to receive these via email monthly or quarterly for free. Alternatively, you can choose to receive these via post – quarterly for free or monthly for $2.20 per month (free for business accounts).
What information will be included on my statements?
Each statement will show your itemised toll use for each of your RTA E-Toll tags including the cost, date, time and location. The statement also shows the balances of your RTA E-Toll account at the beginning and end of the statement period, any fees and any manual adjustments.
How do I attach my RTA E-Toll tag to my vehicle?
When you receive your tag/s you will also receive an instruction sheet and supplies to attach your RTA E-Toll tag to your vehicle. You can also find complete fitting instructions on the RTA website.
If your vehicle is fitted with metallic windscreens or a rain sensor, attach your RTA E-Toll tag within the area usually indicated with a series of small dots or shading. Refer to your vehicle handbook or car manufacturer for further information.
How do I remove the tag bracket from my vehicle?
RTA E-Toll brackets are designed for single use only and should only be removed when absolutely necessary. If you are using your tag in more than one vehicle you should order extra brackets instead of removing and re-attaching the single bracket. To help remove a bracket, use a warm, damp cloth around the edges of the bracket to help moisten the adhesive.
What is my RTA E-Toll tag number?
Your RTA E-Toll tag number is printed on the tag itself. It is the seven digit number immediately to the left of the 5888, (ignore the zeros).
My RTA E-Toll tag makes a sound when I drive through tollbooths, what does this mean? You may hear different sounds when you use your RTA E-Toll tag:
- One short trill means the E-Toll tag has been read successfully.
- One long beep means there is a low balance in the E-Toll account. This occurs when the account balance drops to or below the minimum account balance and there has been a decline on the top-up amount to the nominated credit card or account. You should call 131 865 as soon as possible to solve the problem
- Four short beeps means the E-Toll tag has been "barred" or the E-Toll account has no funds. This occurs when the account balance drops to or below your minimum account balance and E-Toll has been unsuccessful in getting top-ups from the nominated credit card or account.
What should I do when my RTA E-Toll tag doesn’t work?
If your tag isn’t working, call 131 865 immediately.
Do not drive through tollbooths in the ‘E only’ lanes. You must use a cash lane and pay the toll in cash.
If you do drive through an ‘E only’ toll lane and your tag doesn’t work, do not stop – simply drive through as normal. A photograph of your vehicle and number plate will be taken and a toll notice will be automatically posted to the registered owner of that vehicle. Then follow the instructions on the toll notice to pay it.
What should I do if I lose my RTA E-Toll tag?
If your RTA E-Toll tag is lost or stolen, you should organise to have your tag disabled immediately.
You can do this:
- Online: Report the tag as lost or stolen online at myE-Toll.
- By phone: Call 131 865 and have your tag number, account number and phone password ready.
If you later find your tag, you should call 131 865. The tag will either be reactivated, or you will be asked to return the tag and your tag security deposit will be refunded.
How do I order additional RTA E-Toll tags or brackets?
You can do this:
- Online: Order additional tags and brackets online at myE-Toll.
- By post: Download and complete the relevant form then post it to the mailing address on the form.
- By fax: Download and complete the relevant form then fax it to the fax number on the form.
- In person: Hand in the completed form at any RTA motor registry. To collect your tags and brackets on the spot, hand in the completed form to any of the dedicated RTA E-Toll Motor Registries.
Can I use my E-Toll tag in more than one vehicle?
Yes. You can use your tag in up to three vehicles as long as they are the same vehicle class (eg cars versus trucks). You will need a bracket for each vehicle as brackets cannot be moved between vehicles.
How do I order a tag holder for older style tag without a circular hole in the back?
The RTA no longer issues older style tag holders for tags. If you have a tag without a circular hole in the back, you will need to exchange it for a new one. You won’t be charged for the new tag and your security deposit will be transferred to your new tag. You can do this in person by visiting any of the 22 RTA E-Toll motor registries.
How do I contact the RTA regarding RTA E-Toll?
The contact details for RTA E-Toll are listed below. When calling about your RTA E-Toll account, please have your RTA E-Toll account number, tag number and phone password (if you are an authorised representative on the account) ready to quote so the operator can quickly access your details. To protect your privacy you may also need to quote your driver licence number.
E-Toll account contact details?
- Phone: 131 865 (131-TOL) 8.30 – 5.00 (Mon – Fri) 8.30 – 12pm (noon) Sat
- Fax: (02) 9422 7410
- Email: E-Toll@rta.nsw.gov.au
So we can answer your enquiry, you will need to include your full name, address on the account, account number and phone password if you are an authorised representative. - Post: RTA E-Toll Business Operation Centre PO Box 575 Milsons Point NSW 1565
E-Toll tag FAQs
Back to top