Community involvement ensures effective planning and decision making. It provides important information on Roads and Maritime Services projects and identifies issues that need to be considered.

In undertaking community and stakeholder involvement activities, Roads and Maritime Services goals are to:

• Enhance its transparency and public accountability.
• Ensure that its decision-making is inclusive of diverse community ideas and opinions.
• Ensure that its strategic planning, project development, and service delivery meets 'the balance of community' needs and expectations.
• Generate organisational efficiencies based on collaborative decision-making and enhancement of public trust.

Roads and Maritime Services holds a range of community discussions for the community to be involved in decisions that affect them.

Roads and Maritime Services seeks community involvement through activities such as public meetings and workshops, online forums and community discussion groups, media announcements, letterbox drops and newsletters, site open days, advisory committees, surveys and questionnaires and this website.

Roads and Maritime Services provides its staff with a Community Participation and Communications Resource Manual to guide them in developing effective community involvement in Roads and Maritime Services (formerly Roads and Traffic Authority) policies, programs and projects. This contains a policy describing Roads and Maritime Services commitment to community consultation.

Community Participation and Communications Resource Manual (PDF format 4.25MB and 74 pages)

This manual has been developed to provide Roads and Maritime Services staff with a theoretical and practical guide to planning and managing community involvement activities for Roads and Maritime Services.