Customer satisfaction survey result (annual)

Year	Percentage of customers satisfied
2007	93 per cent
2008	93 per cent
2009	94 per cent
2010	93 per cent

Motor registry waiting times (monthly)

Month	Average waiting time (minutes)
January 2008	8:01
February 2008	7.05
March 2008	9.10
April 2008	8.02
May 2008	7:03
June 2008	8:01
July 2008	7:04
August 2008	7:01
September 20008	7:02
October 2008	7:02
November 2008	6:05
December 2008	9:19
January 2009	10:21
February 2009	9:01
March 2009	8:21
April 2009	8:47
May 2009	8:51
June 2009	8:31
July 2009	8.09
August 2009	7.29
September 2009	7.18
October 2009	8.20
November 2009	7.41
December 2009	9.09
January 2010	10.26
February 2010	9.09
March 2010	8.50
April 2010	9.47

Driving test waiting times (monthly)

Driving test waiting times	Average waiting time (days)
January 2008	20.7
February 2008	14.7
March 2008	13.5
April 2008	12.0
May 2008	8.6
June 2008	9.5
July 2008	10.1
August 2008	9.0
September 2008	8.6
October 2008	9.7
November 2008	10.7
December 2008	14.5
January 2009	13.0
February 2009	12.5
March 2009	12.3
April 2009	12.7
May 2009	14.7
June 2009	13.8
July 2009	17.1
August 2009	15.3
September 2009	16.0
October 2009	15.0
November 2009	15.5
December 2009	18.2
January 2010	18.4
February 2010	19.6
March 2010	19.3
April 2010	18.4