Customer satisfaction, Registry waiting times and Driving test waiting times

		Year				Percentage of customers satisfied
		2007				93 per cent
		2008				93 per cent

		Month				Average waiting time (minutes)
		January 2008				8:01
		February 2008				7.05
		March 2008				9.10
		April 2008				8.02
		May 2008				7:03
		June 2008				8:01
		July 2008				7:04
		August 2008				7:01
		September 20008				7:02
		October 2008				7:02
		November 2008				6:05
		December 2008				9:19
		January 2009				10:21
		February 2009				9:01
		March 2009				8:21
		April 2009				8:47
		May 2009				8:51
		June 2009				8:31

		Driving test waiting times				Average waiting time (days)
		January 2008				20.7
		February 2008				14.7
		March 2008				13.5
		April 2008				12.0
		May 2008				8.6
		June 2008				9.5
		July 2008				10.1
		August 2008				9.0
		September 2008				8.6
		October 2008				9.7
		November 2008				10.7
		December 2008				14.5
		January 2009				13.0
		February 2009				12.5
		March 2009				12.3
		April 2009				12.7
		May 2009				14.7
		June 2009				13.8

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