Reports

Customer Survey

2011 Customer Attributes & Citizen Expectation Survey
The objective of the Customer Attributes and Citizen Expectation Survey is to listen to the voice of the citizen, customer and stakeholder to understand their awareness of services, levels and drivers of satisfaction and dissatisfaction, expectations and needs, and segments and attributes.

Annual reports

2012 Roads and Maritime Services Annual Report
The Annual Report includes information on Roads and Maritime Services' performance and achievements for 2011-12.

1 July - 31 October 2011 Roads and Traffic Authority Annual Report
The Annual Report includes information on the Roads and Traffic Authority’s performance and achievements for 1 July - 31 October 2011.

2011 Roads and Traffic Authority Annual Report
The Annual Report includes information on the Roads and Traffic Authority’s performance and achievements for 2010-11.

2010 Roads and Traffic Authority Annual Report
The Annual Report includes information on the Roads and Traffic Authority’s performance and achievements for 2009-10.

2009 Roads and Traffic Authority Annual Report
The Annual Report includes information on the Roads and Traffic Authority’s performance and achievements for 2008-09

2008 Roads and Traffic Authority Annual Report
The Annual Report includes information on the Roads and Traffic Authority’s performance and achievements for 2007-08

2007 Roads and Traffic Authority Annual Report
The Annual Report includes information on the Roads and Traffic Authority’s performance and achievements for 2006-07

2006 Roads and Traffic Authority Annual Report
The Annual Report includes information on Roads and Traffic Authority’s performance and achievements for 2005-06.

2005 Roads and Traffic Authority Annual Report 
The Annual Report includes information on Roads and Traffic Authority’s performance and achievements for 2004-05.

2004 Roads and Traffic Authority Annual Report 
The Annual Report includes information on Roads and Traffic Authority’s performance and achievements for 2003-04.

2003 Roads and Traffic Authority Annual Report
The Annual Report includes information on Roads and Traffic Authority’s performance and achievements for 2002-03.

2002 Roads and Traffic Authority Annual Report 
The Annual Report includes information on Roads and Traffic Authority’s performance and achievements for 2001-02.

Performance reports

Pacific Highway upgrade report July–December 2011
At the end of December 2011 more than half of the final length of the Pacific Highway between Hexham and the Queensland border was a four-lane divided highway.

Key roads performance report
The Key Roads Performance Report gives the community a way to take greater control of how they use NSW roads. This report includes 114 routes in Sydney metropolitan and suburban areas and in Newcastle, Wollongong and the Central Coast.

Roads and Traffic Authority report against the NSW Local Jobs First Plan
Roads and Traffic Authority report against the NSW Local Jobs First Plan - released November 2010.

Roads and Maritime Services Privacy Management Plan 2013
This plan explains the Roads and Maritime Services privacy policies and practices, which ensure compliance with legislation.