SSL connection
The secure connection between your browser and the RTA uses a technology called Secure Sockets Layer (SSL) and is an industry standard for secure e-commence transactions. This is a well-respected technology supported by most browsers. Your browser will not be able to connect to the RTA online services without SSL.
Encryption
The RTA has implemented rigorous security mechanisms to ensure that your information and accounts are protected. The latest strong encryption technologies have been used to protect your data when being sent over the internet.
Latest technologies
The RTA also monitors developments in security and encryption technologies and reviews and updates its processes and procedures in line with industry standards.
Trouble shooting
Power outage/freeze screen
If you experience power outage or your screen is frozen during a transaction, you must restart the transaction process from the beginning. If you have already progressed to the screen for confirmation of payment details, you will need to call 13 22 13 as your payment may have been processed.
Error messages
You will receive an error message if any of the information you have provided does not match the RTA records. If there is any error, your transaction will not be processed.
Payment errors
If you make an overpayment using a credit card (or BPAY for registration renewals via myRego or the telephone IVR system) a useable credit will be created and refunded.
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