In This Section Microsoft Windows operating system troubleshooting Driver Knowledge Test Questions Practice Driver Knowledge Test (DKT) Test Structure

Microsoft Windows operating system troubleshooting for Practice Demonstration Driver Knowledge Test (Demo DKT)

Microsoft Windows operating system troubleshooting for Practice Driver Knowledge Test (Practice DKT)

For general troubleshooting issues, click here.

To troubleshoot issues for your Apple Mac OS operating system click here.

Common problems with Internet Explorer (IE version 5.5+).

1. What software do I need to have to use Practice Driver Knowledge Test?
2. How do I enable JavaScript?
3. I cannot load the Practice Driver Knowledge Test, What can I do?
4. I have made several attempts to get the Practice Driver Knowledge Test to work but I keep receiving 'Page cannot be displayed' error. What can I do?
5. I have been trying to do the Practice Driver Knowledge Test on the internet and often receive a 1511/1512 error. What can I do?
6. The screen freezes when I click Start Test and then click on START PRACTICE TEST. What can I do?

Specific problems with different versions of Microsoft Internet Explorer (IE version 5.5+) in different Microsoft Windows operating systems.

Microsoft Internet Explorer 5.5 used with Microsoft Windows 2000 operating system

Microsoft Internet Explorer 6.0 used with Microsoft Windows 2000 operating system

Microsoft Internet Explorer 6.0 SP1 used with Microsoft Windows XP Home Edition operating system

Microsoft Internet Explorer 6.0 SP1 used with Microsoft Windows XP Professional operating system

Microsoft Internet Explorer 6.0 SP2 used with Microsoft Windows XP Home Edition Service Pack 2 (SP2) operating system

Microsoft Internet Explorer 6.0 SP2 used with Microsoft Windows XP Professional Service Pack 2 (SP2) operating system

Microsoft Internet Explorer 5.5 used with Microsoft Windows 2000 operating system

No known issues at the moment.

Microsoft Internet Explorer 6.0 used with Microsoft Windows 2000 operating system  

No known issues at the moment.

Microsoft Internet Explorer 6.0 SP1 used with Microsoft Windows XP Home Edition / Professional operating system

No known issues at the moment.

Microsoft Internet Explorer 6.0 SP2 used with Microsoft Windows XP Home Edition / Professional Service Pack 2 (SP2) operating system

Do I need to turn off the Pop-up blocker to do the Practice Driver Knowledge Test?

What software do I need to have to use Practice Driver Knowledge Test?

  You will need to meet the minimum system requirements as specified in the table below:

How do I enable JavaScript?

JavaScript is a programming language that can be included on web pages to make them more interactive.

Depending on which browser you are currently using, click on the appropriate link.

Internet Explorer 4

Internet Explorer 5

Mozilla

1. Select 'View' - 'Internet Options' from the top of your browser window
2. Select the 'Security' tab
3. Select the 'Internet Zone' from the Zone list box
4. Change the Internet Zone security to 'Medium' and click OK
   OR
5. Select 'Custom'
6. Click 'Setting' and set the following settings:
Scripting
Active Scripting: ENABLE

1. Select 'Tools' - 'Internet Options' from the top of your browser window
2. Select the 'Security' tab
3. Select the 'Internet' icon (Globe of Earth) and click the 'Custom Level' button
4. Select 'Medium' security from the 'Reset button settings' box
   OR
5. Select the following settings from the settings list:
Java
Java Permissions: MEDIUM SAFETY
Scripting
Active Scripting: ENABLE
Allow paste operations via script: ENABLE

1. Select 'Edit' - 'Preferences' from the top of your browser window.
2. Select 'Advanced' from the directory tree located on the left of the preferences window.
3. Ensure that Java is enabled (ticked).
4. Select 'Scripts & Plug-ins' from the 'Advanced' directory tree located on the left of the preferences window.
5. Ensure 'Enable Javascript for Navigator' is enabled (ticked).
6. Close the preferences window.

Note:
Browser versions listed above are those supported by Practice Driver Knowledge Test. If you require further information please consult the Help in your browser.

Steps to follow for troubleshooting browser problems

Troubleshoot Internet Explorer

Troubleshoot Mozilla

This section describes how to troubleshoot Microsoft Internet Explorer setup to run Practice Driver Knowledge Test from our website. Please note that Internet Explorer's default settings should be sufficient for browsing and adding items to the basket, however, for anyone who is having trouble, you can follow these simple steps.

  Our general advice is to firstly try using a direct connection to the Internet [i.e. do not use a proxy server], this can be checked by following these steps:

1. Open Internet Explorer browser.
2. Click "Tools" at the top menu.
3. Click "Internet Options".
4. Click the "Connections" tab.
5. Click on "LAN Settings".
6. Check if there is a tick next to 'use a proxy server' if there is, remove this tick.
7. Click "OK".
8. Highlight your internet connection. (eg. Optus net connection.)
9. Select "Settings".
10. Check if there is a tick next to 'use a proxy server' if there is, remove this tick also.
11. Click "OK".
12. Click "OK" again to finish.

  If you are running any web accelerator programs please disable these so you are attempting to browse directly to the website.

  You may have an invalid entry or corrupt file in your cache, which inhibits your ability to access the particular site.

To clear your cache, please follow these steps:

1. Open Internet Explorer browser.
2. Click "Tools" at the top menu.
3. Click "Internet Options".



4. Click on delete cookies click ok.
5. Click on delete files click ok.
6. Click on Settings --> under Settings Check for newer version of stored pages choose "Every visit to the page"






7. Click on view files and delete all files that you might see on the new window (Temporary Internet Files directory).
8. Hold the "Ctrl" key on the bottom left hand corner of your keyboard & press the "A" key.
9. All files in the list should be highlighted, when this is done press the "Delete" key.
10. Close all windows now & try to access the page again.

This section describes how to troubleshoot Mozilla setup to run Practice Driver Knowledge Test from our website. Please note that Mozilla's default settings should be sufficient for browsing and adding items to the basket, however, for anyone who is having trouble, you can follow these simple steps.

  Our general advice is to firstly try using a direct connection to the Internet [i.e. do not use a proxy server]

  If you are running any web accelerator programs please disable these so you are attempting to browse directly to the website.

  You may have an invalid entry or corrupt file in your cache, which inhibits your ability to access the particular site.

To clear your cache, please follow these steps:

1. Open Mozilla browser.
2. Click "Edit" at the top menu.
3. Click "Preferences".






4. Click on "Clear Cache".
5. Under "Compare the page in the cache with the page in the network" choose "Every time I view the page"
6. Close all windows now & try to access the page again.

  Do I need to turn off the Pop-up blocker to do the Practice Driver Knowledge Test?

  The RTA's Practice Demonstration Driver Knowledge Test (DKT) is NOT affected by the Pop-up Blocker settings. The test works fine with both Pop-up Blocker ON / OFF.

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