Commitment to service

Roads and Maritime Services (RMS) is dedicated to providing services which satisfy the needs of our customers.

Consultation with you and other customers will help us determine:

  • What services you need
  • How these services are best delivered
  • How to improve the services we provide.

By doing this, Roads and Maritime Services seeks to serve you better.

The service you can expect:

Licensing and registration

  • Management of extensive road safety programs
  • 90 per cent of customers continue to rate motor registry services as "good" or "very good"
  • Improved availability of information and access to forms online
  • Expansion of on-line/internet and telephone services to include:
    • Renewal of registration,
    • Access for motor dealers
  • Timely processing of registration renewals received by mail
  • Publication of major changes to road rules
  • Secure processes for the security of proof of identity procedures for licence holders
  • Continual upgrade of measures to reduce the occurrence of vehicle fraud and theft
  • Leading the national reform of driver licence and vehicle registration laws
  • Responsive telephone services, with operators trained to meet customer’s needs
  • Ensure compliance with standards for the safe operation of heavy vehicles

The road system

On roads which we directly maintain:

  • Roads and Maritime Services staff will attend critical traffic signal faults in major metropolitan areas within two hours of the faults being reported
  • Local residents will be given at least 72 hours notice of all planned major maintenance work where noise will be a problem
  • Care will be taken to minimise the risk of injury to road users or damage to property as a result of construction or maintenance work on roads or bridges
  • Road maintenance and construction will be planned to minimise:
    • Delays or detours
    • Interference with traffic at peak times, such as peak times and holiday periods or during special events
    • Interference with public transport
  • Care will be taken to alert customers to altered traffic conditions and works which may be hazardous
  • Care will be taken to minimise the impact of construction or maintenance work on the environment.
  • Graffiti will be removed from Roads and Maritime Services bridge abutments, piers, noise walls and buildings within the following time frames:
    • Offensive graffiti - within 48 hours
    • Non offensive graffiti - within one month