Improving our service
The RTA is dedicated to providing services which satisfy the needs of our customers.
Through continuing consultation with you and other customers, we hope to determine:
- what services you require
- how these services are best delivered
- how to improve the services we provide.
By doing this, the RTA seeks to serve you better.
The service you can expect:
Licensing and registration
- management of extensive road safety programs
- 90 per cent of customers continue to rate motor registry services as "good" or "very good"
- improved availability of information and access to forms via the Internet
- expansion of on-line/internet and telephone services to include:
- renewal of registration,
- purchase of special plates,
- access for motor dealers
- extension of internet access hours available, 7 days per week
- timely processing of registration renewals received by mail
- publication of major changes to road rules
- staged implementation of the graduated licensing scheme to improve the knowledge and experience of novice drivers
- secure processes for the security of proof of identity procedures for licence holders
- continual upgrade of measures to reduce the occurrence of vehicle fraud and theft
- leading the national reform of driver licence and vehicle registration laws
- responsive telephone services, with operators trained to meet customer’s needs
- ensure compliance with standards for the safe operation of heavy vehicles
The road system
On roads which we directly maintain:
- RTA staff will attend critical traffic signal faults in major metropolitan areas within two hours of the faults being reported
- Local residents will given at least 72 hours notice of all planned major maintenance work where noise will be a problem
- Care will be taken to minimise the risk of injury to road users or damage to property as a result of construction or maintenance work on roads or bridges
- Road maintenance and construction will be planned to minimise:
- delays or detours
- interference with traffic at peak times, such as peak times and holiday periods or during special events
- interference with public transport
- Care will be taken to alert customers to altered traffic conditions and works which may be hazardous
- Care will be taken to minimise the impact of construction or maintenance work on the environment.
- Graffiti will be removed from RTA bridge abutments, piers, noise walls and buildings within the following time frames:
- Offensive graffiti - within 48 hours
- Non offensive graffiti - within one month
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